Alpine Shop is an Independent Specialty Outdoor Retailer that provides World Class Service to their customers by outfitting them with equipment, inspiration, and education. It desired a solution to create loyalty and receive feedback to improve their customer service both in-store and online so managers could act if needed.

Read how Ascent360 was able to help Alpine Shop take their customer service to the next level!

What you will learn in this case study:

  1. Client Overview
  2. Client Challenge 
  3. Results, metrics and other key takeaways such as survey responses