Email Solutions Specialist

Full Time
Golden, CO
Posted 1 year ago

Interested in working for a rapidly growing SaaS startup in Denver?  Ascent360 is building a market leading Customer Data Platform that drives revenue and relationships for our clients.  We seamlessly integrate multiple data sources to create a comprehensive 360-degree customer view. This allows our clients to create and execute highly targeted marketing campaigns. With an intuitive drag and drop segmentation tool, our software puts the power back in the hands of the marketer. 

Come work with one of the fastest growing companies in Denver and one of the TOP places to work according to Outside Magazine’s 50 Best Places to Work.  We have a fun office with great views and amazing options for mountain biking, trail running, road cycling, cross fit (down the street) & more right outside our doorsteps with an in-office shower! Other perks include a company ski trip, an in house kegerator and access to Pro Deals on your favorite outdoor brands (up to 70% off!). 

The Role:

Seeking Email Solutions Specialist that is well versed in email marketing and has extensive experience with marketing stacks. Ideal stack experience would include stacks that leverage CRMs, CDPs, SMS, Digital Media, and Analytics to create a diverse omnichannel marketing solutions. Furthermore, we are looking for a specialist that is comfortable maintaining relationships with vendors from a technical aspect. In addition, you need to be comfortable being a liaison between our Customer Success Team and our in house Development Team. From a liaison position you’re comfortable explaining complex technical problems to non-technical people.

Further, this person has to have a keen sense to learn as we are looking for this person to understand systems integrations (end to end). You will get comfortable understanding system’s limitations and capabilities. You thrive on solving complex problems while having the capability to deep dive on intricacies of an individual system. Your problem solving skills account for short term solutions while at the same time driving for long term resolutions. You’re comfortable with a constant change and often find opportunities in change. With the size of our company, you feel comfortable wearing multiple hats at any given point. You are excited to learn new skills and understand new systems. You’re comfortable writing requirement documents for technical resources to implement. You work hard to bring these solutions and innovative ideas to fruition.

You will be responsible for transitioning data from our SaaS CDP to out bound channels via multiple methods such as APIs (SOAP & REST) and/or FTP. The focal point of these outbound channels would be an end point of an ESP. You will help provide extensive requirements and documentation on API connections. You will be responsible for making sure the multiple systems can run smoothly together, again, providing developers with requirements to make sure long term growth goals can be achieved. Moreover, this person will be responsible for maintaining existing and future integrations from client CDP to selected ESPs, as well as, online advertising platforms like Google and Facebook. This person will be responsible for managing tickets internal and external to resolve data discrepancies and manage a breadth of Email Marketing items.

This person will be responsible for working closely with clients on matters revolving around Email Service Providers. Extensive experience working with ESPs is required along with a strong willingness to learn. The ideal person has a health balance of managing all aspects of an ESP that would involve not only the content side of email marketing but audience management aspects as well. You may have Salesforce Marketing Cloud, Acoustic, or Eloqua experience. This experience requires audience creation via SQL, along with, being able to leverage data extensions (relational tables and/or database tables) to create sophisticated and targeted audiences. The extent of  client’s needs can range from template rendering issues, creating new accounts in an ESP, User Management in an ESP, form building within the ESP and more.

Responsibilities:

  • Provide Clients with application architecture recommendations on how to connect multiple systems
  • Provide updates on progress of tickets daily to team members
  • Monitor flow of data between systems
    • Provide detailed suggestions on system improvements
    • Correcting Immediate Failures
  • Manage Acoustic ESP organizations  for 30 plus clients
  • Email Marketing
    • Provide clients with recommendations on audience creations. While being comfortable explaining audience count discrepancies.
    • Provide program and automation support.
    • Provide Best Practices for Email Marketing
    • Operate in other ESPs such as Mailchimp and Bronto
  • Document in detail on both internal and external systems
  • User Management across multiple applications
  • Maintain relationships with vendors focusing on technical aspects of their applications

Job Requirements:

  • ESP Administration
    • DNS Record Management
    • Security Settings
    • User Management
    • Data Integrity & Data Hygiene
    • Contact Management & Contactability of Audiences
    • Regulation & Compliance (CAN-Spam, CASL and GDPR)
    • Third Party Integrations
  • CRM Experience
  • FTP Account Creation & Management
  • Basic HTML knowledge (HTML/CSS/Forms)
    • Coding specifically for email is a plus
  • SQL Experience is a plus
  • CDP Experience is a plus
  • API Experience is a plus
  • Javascript Experience is a plus

 

Job Features

Job CategoryDevelopment

Apply Online

A valid email address is required.
A valid phone number is required.